Terms & Order Policies

Last Updated: August 26, 2026

By placing an order with Better Batch Cookies (“Better Batch,” “we,” “us,” or “our”), you agree to the following terms and order policies.

ORDERS & AVAILABILITY

Better Batch Cookies operates in small batches to maintain freshness and quality. Order availability may be limited, and placing an inquiry does not guarantee availability.

For standard weekly orders, ordering windows, available flavors, pickup dates, and delivery options will be displayed on our website or communicated at the time of ordering.

Orders are considered confirmed only after payment has been successfully received.

PAYMENT

Payment is required to reserve and confirm an order unless otherwise agreed to in writing.

Payments may be processed through our website or through an approved third-party payment provider or invoice.

For custom, corporate, wedding, or large-volume orders, payment terms and any applicable deposit requirements will be provided with your quote or invoice.

CHANGES & CANCELLATIONS

Because our cookies are prepared fresh and production is planned according to confirmed orders, changes or cancellations should be requested as soon as possible.

Once ingredients, custom packaging, labels, printed materials, or production have been purchased or prepared specifically for an order, those associated costs may be non-refundable.

Custom-order deposits and other non-refundable amounts, when applicable, will be disclosed before payment.

REFUNDS

Due to the perishable nature of our products, completed food orders are generally non-refundable.

If there is a problem with your order, please contact Better Batch Cookies as soon as possible so we can review the situation.

If Better Batch Cookies makes an error with your order, we will work with you toward an appropriate resolution.

PICKUP & LOCAL DELIVERY

Customers are responsible for providing accurate pickup, delivery, and contact information.

Pickup and local delivery availability may vary by order and location. Any applicable delivery details or fees will be communicated before the order is confirmed.

Once an order has been successfully delivered or picked up, Better Batch Cookies cannot be responsible for damage caused by improper handling, storage, heat exposure, transportation, or other circumstances outside our control.

CUSTOM, CORPORATE & EVENT ORDERS

Custom branding and event orders are subject to availability and may require additional lead time.

Pricing may vary based on quantity, cookie selection, packaging, branding, design requirements, delivery, and other requested services.

A quote or inquiry does not reserve a production date. Your order is reserved only after any required payment or deposit has been received.

Customers are responsible for reviewing and approving custom names, dates, logos, artwork, spelling, colors, and other personalized details before production.

Once custom materials have been approved and production or printing has begun, changes may not be possible and additional costs may apply.

CUSTOMER-PROVIDED LOGOS & ARTWORK

By submitting a logo, trademark, design, photograph, artwork, or other material for a custom order, you represent that you have permission or authority to use that material for the requested purpose.

Better Batch Cookies is not responsible for claims arising from a customer's unauthorized use of third-party intellectual property.

PRODUCT APPEARANCE

Our cookies are handmade in small batches. Natural variations in size, shape, color, texture, ingredient placement, and appearance are expected and are part of a handmade product.

Website and social-media photographs are representative of our products but should not be interpreted as a guarantee that every handmade cookie will appear identical.

INGREDIENTS & ALLERGENS

Better Batch Cookies products are prepared in a home kitchen where common food allergens may be present.

Ingredient and allergen information is provided with our products and/or made available before purchase as required.

Customers with food allergies or dietary restrictions should review ingredient and allergen information carefully before ordering or consuming our products.

Please contact us with questions before placing an order.

STORAGE & FRESHNESS

Cookies are intended to be enjoyed fresh. Storage recommendations may be provided with your order.

Better Batch Cookies cannot guarantee product quality when products are stored, transported, or handled contrary to provided recommendations or exposed to excessive heat, moisture, or other unsuitable conditions after pickup or delivery.

WEBSITE INFORMATION

We make reasonable efforts to keep product descriptions, availability, pricing, photographs, and other website information accurate.

We reserve the right to correct errors, update information, modify offerings, or discontinue products when necessary.

TEXAS COTTAGE FOOD DISCLOSURE

Better Batch Cookies operates in accordance with applicable Texas cottage food requirements.

THIS PRODUCT WAS PRODUCED IN A PRIVATE RESIDENCE THAT IS NOT SUBJECT TO GOVERNMENTAL LICENSING OR INSPECTION.

Required ingredient, allergen, and other labeling information will be provided as applicable.

LIMITATION OF LIABILITY

To the extent permitted by applicable law, Better Batch Cookies will not be liable for indirect, incidental, or consequential damages arising from the use, handling, storage, transportation, or consumption of products after they have been delivered or picked up.

Nothing in these Terms is intended to limit rights or remedies that cannot legally be limited under applicable law.

CHANGES TO THESE TERMS

We may update these Terms & Order Policies periodically to reflect changes in our products, services, ordering practices, or legal requirements. The “Last Updated” date above will indicate the most recent revision.

CONTACT

Questions regarding an order or these policies may be directed to:

Better Batch Cookies
Houston, Texas
shop@betterbatchcookies.com