PRIVACY POLICY

Last Updated: August 26, 2026

Better Batch Cookies (“Better Batch,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website, place an order, submit an inquiry, or otherwise interact with Better Batch Cookies.

INFORMATION WE COLLECT

When you interact with our website, we may collect information you voluntarily provide, including your name, email address, phone number, billing or delivery information, order details, event information, and any information you include in an inquiry or contact form.

When purchases are made through our website or through a payment link or invoice, payment information is processed by the applicable third-party payment provider. Better Batch Cookies does not directly store your complete credit or debit card information.

Our website may also automatically collect certain technical information, such as your browser type, device information, IP address, pages visited, referring website, clicks, and other information about how visitors use our website.

HOW WE USE YOUR INFORMATION

We may use the information we collect to:

  • Process, prepare, and fulfill orders

  • Coordinate pickup, delivery, custom orders, and events

  • Respond to questions and inquiries

  • Provide customer service

  • Send order confirmations and other transactional communications

  • Communicate with you about custom branding or event requests

  • Improve our website, products, and customer experience

  • Maintain the security and functionality of our website

  • Comply with applicable legal, tax, accounting, and business requirements

If you voluntarily subscribe to marketing emails, we may also use your email address to send Better Batch news, product updates, availability, or promotions. You may unsubscribe from marketing emails at any time.

ONLINE ORDERS & PAYMENTS

Better Batch Cookies may use third-party service providers to securely process online purchases, invoices, and payments. Depending on the method used for a particular transaction, these providers may include Squarespace and its supported payment services or Square.

These providers may collect information necessary to process your transaction according to their own privacy policies and terms.

Better Batch Cookies does not sell your payment information and does not directly store complete payment-card details.

SQUARESPACE

Our website is hosted by Squarespace. Squarespace provides website hosting, online store functionality, analytics, forms, and other services that allow us to operate this website.

Information submitted through this website may therefore be processed by Squarespace as necessary to provide these services.

ANALYTICS

This website may collect information about how visitors use the site so that we can understand website traffic and improve the Better Batch experience.

This information may include your browser, network and device information, IP address, pages visited, referring pages, clicks, scrolling activity, searches, and timestamps.

Squarespace may process this information as our website hosting and analytics provider.

COOKIES

This website uses cookies and similar technologies. Some cookies are necessary for the website to function properly, including features such as website security, shopping carts, and checkout.

We may also use analytics and performance cookies to understand how visitors interact with the website and improve its performance.

You may be able to manage cookies through your browser settings or through any cookie-consent options displayed on our website.

CUSTOM ORDER & CONTACT FORMS

When you submit an inquiry, custom-order request, event request, or other form through our website, we collect the information you choose to provide so that we can review and respond to your request.

Information submitted through website forms may also be processed by Squarespace as our website service provider.

HOW WE SHARE INFORMATION

Better Batch Cookies does not sell or rent your personal information.

We may share information when reasonably necessary with service providers that help us operate our business, such as website hosting providers, payment processors, delivery or shipping providers, email services, and other vendors necessary to fulfill an order or provide a requested service.

We may also disclose information when required by law or when reasonably necessary to protect our business, customers, or legal rights.

DATA SECURITY

We take reasonable steps to protect the personal information provided to us. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Payment information is handled by third-party payment processors using their own security systems rather than being directly stored by Better Batch Cookies.

YOUR CHOICES

You may contact us to request that we update or correct personal information you have provided to us.

You may unsubscribe from promotional emails at any time using the unsubscribe option included in those communications.

You may also adjust your browser settings or available website privacy controls to manage certain cookies.

CHILDREN'S PRIVACY

Our website and services are not directed toward children under 13, and we do not knowingly collect personal information directly from children under 13 through this website.

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes to our website, services, business practices, or legal requirements. When we make changes, we will update the “Last Updated” date above.

CONTACT US

If you have questions about this Privacy Policy or how your information is handled, please contact:

Better Batch Cookies
Houston, Texas
shop@betterbatchcookies.com